Returns and Exchanges

Return Policy (Defective Products)

If any product that falls under our standard warranty is defective, the customer must follow the instructions below to process a return. Once we receive the product back to our offices, we will choose to repair, replace or issue you a direct credit for the item.

If you receive a defective product, please follow the returns process below to obtain a RMA for your purchase. The defective product must be received by Mellanox Store within thirty calendar days from the date the RMA is issued. Products received beyond thirty days will not be eligible for repair, replacement or credit.

Return Policy (For Non-Defective Products)

To return a new, non-defective product, you must receive approval prior to returning to Mellanox Store. A RMA request will be approved only within thirty calendar days from the date of original invoice for the purchase of the product. If you have a question about the eligibility of a return, please contact us to request a RMA. For all RMA requests for non-defective products, a restocking fee of 25% will be applied to the return credit.

Except in the case of an error made by Mellanox Store, the customer accepts responsibility for the cost of freight (both original and return shipment). All returns must be unused, in the same state in which you received them and contained in the original packaging. All returns must also be received within thirty days of the issuance of the RMA. Packages returned without authorization or that are not acceptable for return will be shipped back to you at your expense. Maintenance agreements, warranty enhancements and software licenses are not eligible for return.

Cancellation Policy

Any online transaction, phone order or purchase order submitted to Mellanox Store is subject to cancellation at our discretion. Due to the unique nature of each order, please contact us directly to determine if an order is eligible for cancellation.

Returns Process

To process a return with Mellanox Store, follow these simple steps:

  • Determine the eligibility of your return based on the criteria above.
  • Contact us via phone toll-free at (855) 897-1098 or here online via email to request a Return Merchandise Authorization (RMA) number.
  • Place a copy of your invoice in the box and write your RMA number on the outside of the box using a permanent marker.
  • Insure the package for your protection, and send the package to the following address:
    Mellanox Store
    c/o: Returns - (RMA#)
    11525-B Stonehollow Dr
    Ste 250
    Austin, Texas 78758
    (855) 897-1097

Once the return has been received and processed by Mellanox Store, a credit will be issued using the original method of payment. You will be notified via email or phone with a confirmation of the credit once issued.