What does Bronze, Silver and Gold SLA coverage mean?
Mellanox service products are tiered to provide you with the custom level of service you need to meet your business requirements and provide you with the highest levels of availability for your Mellanox solutions. Each one of these tiered offerings can be purchased as an upgrade (if purchased at the time of sale of your Mellanox Product) or during the warranty period. Customers can upgrade coverage after the warranty period has expired via Maintenance Renewals.
Mellanox Technologies provides a one-year limited hardware warranty on new Hardware Support and Extended Warranty purchased from Mellanox Store. We provide international shipping to over 220 countries and free ground shipping within the US for all orders over $499. Contact a Mellanox specialist for help with Mellanox Hardware Support and Extended Warranty or other Mellanox products.